 ur experience shows that a successful EDI program depends on quality technical support from software providers. We understand EDI from a business and a technical perspective. We know what you need to get up and running quickly and will work with you to ensure that your goals are met.
Needs Assessment
Our expert technical staff provides a variety of consulting options:
 | A complete discussion of your EDI needs. We review your list of trading partners and help you determine what EDI products you need, which VAN to select, and how to interface with your application system |
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| Our experience helps you overcome any EDI program problem |
Trading Partner Implementation & Services
Don't worry about EDI data, mapping, trading partner setup, testing and implementation. Our expert technical staff ensures that every trading partner is setup correctly. We maintain an accurate library of retailer EDI requirements and advise you when updates or changes are necessary. Trading Partner Services include:
| EDI map for each document, accurately converts EDI data to the necessary file for EASYlCONNECT or EASYlTURNAROUND |
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| Personalization for translator, network, and EASYlCONNECT customer master files |
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| Sending and receiving test data, analyzing data, contacting trading partner, and moving documents into production phase. |
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| Functional EDI software to handle retail specific requirements or cross reference information |
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| Network set-up, testing, and VAN Services |
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| Software enhancements are included in the software maintenance agreement |
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Technical Support
We take customer service very seriously. Our customer support is unsurpassed. We understand that technical support is of vital importance to a successful EDI program. Our friendly and knowledgeable technical support staff is just a phone call away and available from 6:00 am to 5:00 p.m. Pacific Time, Monday through Friday. Since we don't use voice mail, you'll always talk to a live support technician should you need assistance. You can feel confident that we are real people and provide real support every step of the way. EDI Support, Inc. has been in business since 1988 and understands the needs of the retail industry.
Training
During the installation phase, one-on-one training is provided remotely; however, arrangements can be made to provide training at your location. After installation, our Trading Partner Services and Technical Support will handle your needs. Training during the installation process includes:
| Basic review of EDI concepts (if necessary) and use of PC Anywhere |
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| Daily use and maintenance requirements for the software you have purchased |
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| Use of search and retrieve functions and reports |
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| Building of cross reference files and translator for documents installed. |
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| Troubleshooting and use of software manuals for reference |
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| Description of procedures for technical support on problems, upgrades, new trading partners, etc. |
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